Hello. Anna's just arrived at her desk to start the day at tip（小费 v.给....小费）-top（ 顶部） trading. Paul's walking towards（ 向） her, eating a biscuit（(英)饼干）. He looks a bit（一点） bothered. Anna? Yes, Paul?

  Come and have a biscuit in my office. No. Anna, about Mr Lime（石灰）. I didn't say yes. Pardon? Yes to what?

  Oh, nothing. You sent him an email yesterday and copied（抄写） me in. Yes. Your email reads 'Boxes OK. P-L-S-C-D-U-C-Firm（ 坚固的）-W-N-T 300-TAR（焦油）'. Yes.

  Please could you confirm（证实） you want 300? Right. Now, that's not really the best way of writing an email to a client（[经] 客户）, is it? Oh. Please could you re-send your message to Mr Lime, using actual（实际的） words that make sense（ 感觉）? OK.

  Thank you. No, I'm here. Have a chocolate crunchy. Thanks. Morning, Anna. Hello.

  Let me guess. Paul just spoke to you about your email.