Hello. Welcome back（在后） to Tip Top Trading, where Anna's going downstairs to speak to warehouse（ 仓库） manager Mr.Ingl. Looking a bit nervous? I am. Denise says if I speak to him in the wrong way, he might bite（咬） my head off. Relax, Anna.

  It's just an expression to me he might be a bit aggressive（好斗的）. Oh. You'll be fine. Just use the right polite phrases. Oak and smile. Okay（好）, I will.

  Oh, look, here I am. Mr.Ingl, are you there? I'd be most grateful（感激的） if you could give me some... Oh, what's that smell? And smoke. Mr.Ingl.

  Mr.Ingl, you're smoking. Well, it's my lunch break, so I'm allowed to smoke a cigarette, aren't I? Really? Are you sure? No, he's not, Anna. Smoking inside a public building is illegal（[法] 非法的）.

  It's against the law. It's dangerous, too. You've got to do something about this. Oh, right. Mr.Ingl, you mustn't smoke. It's wrong.

  Says who? Me. Anna, you'll have to do better than that. Be polite, but be firm（ 坚固的）, too.