Welcome back to Tip Top Trading, where things aren't going too well. Anna negotiated（谈判） a deal（买卖） with a client（[经] 客户） in France, but now they claim（声称） they've been ripped（撕） off. This has got to get sorted（整理） quickly. Oh, Denise, what exactly did they say? Something about them agreeing a price for 5,000 lemons and then being offered a better price by another company. They'll be tutti frutti.

  They want our business. Sounds like they're going to get it, unless（除非） you sort（整理） it out. Maybe you should work out some new figures. Figures? Is there something wrong with my figure? Am I too fat?

  No, Anna, your numbers. Work out a new price. See if you can squeeze（压） the price of lemons. Maybe you can price（给……定价） tutti frutti out of the market. Hmm, somebody else has said that. Yes, it was me, Anna.

  Do your calculations（计算）. See if you can offer a better deal and price tutti frutti out of the market. OK. I could sell them cheaper, but there would be less profit（益处）. Well, less profit is better than no profit. And who knows?

  If this goes well, it might lead to more contracts（合同）. But it's down to you now to make that call. But what am I going to say? Be friendly and say 'I'm sorry to hear you're not happy with our price'. Tell them tip-top trading prides（骄傲） itself on quality product and good value（评价） for money. And flatter（ 恭维） them and say they're a valued（评价） customer and their business is very important to us.