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2017年03月22日
良好的客户关系 - 38 向您展示如何让客户满意 A2
BBC职场英语
Hello and welcome again to English at Work,

Good customer relations - 38 shows you how to keep your customers happy

Hello and welcome again to English at Work,

00:00
05:09
  Hello and welcome again to English at Work, where things are a little tense(紧张的). Anna's finding it hard to work with new employee(受雇者) Rachel. She's told Paul, the boss(老板), about Rachel's incompetence, but he's done nothing about it. So Anna, how are you feeling today? Frustrated(失意的). All that work I put in getting the contracts(合同) for Imperial(纸张尺寸) Lemons and Rachel has sent out a load(负载) of second hand plastic oranges.
  I guess you're going to have to call your client([经] 客户) and sort(整理) out the mess(混乱). I guess so. Oh hi Tom. Is she about the man eater? No, it's all clear(清晰的). She's gone out for a cappuccino.
  Oh good, good. Look, I managed(管理) to call the guy(家伙) she bought the second hand oranges from and I cancelled(取消) the order. Phew, great. Yeah, yeah. And last night I managed to order some Imperial Lemons and sent them to that company in France, Fruit Traders International. Here's the paperwork( 文书工作).
  Tom, that's brilliant(灿烂的). Here, let me give you a big hug. You saved(救) the day. That's a bit(一点) tight( 紧的). Oh no, not again. You two just can't leave each other alone(单独地).
  But it was just... Say no more Anna. Now, I was looking for my special red pen. Have you seen it anywhere(在什么地方)? No, funny that my pens have gone missing(未击中) too. I'll go and get some more.

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重点单词:

C1
frustrated美/ˈfrʌstreɪtɪd/英/frʌˈstreɪtɪd/添加到单词本之后,会在文章中高亮显示
adj.失意的,挫败的;泄气的
imperial美/ɪm'pɪrɪəl/英/ɪm'pɪərɪəl/添加到单词本之后,会在文章中高亮显示
noun.纸张尺寸;特等品
interfere美/ˌɪntərˈfɪr/英/ˌɪntəˈfɪə(r)/添加到单词本之后,会在文章中高亮显示
verb.干涉,干预;妨碍
reminder美/rɪˈmaɪndər/英/rɪˈmaɪndə(r)/添加到单词本之后,会在文章中高亮显示
noun. 提醒物, 纪念品
B2
trading美/ˈtreɪdɪŋ/英/ˈtreɪdɪŋ/添加到单词本之后,会在文章中高亮显示
noun.undefined
sometime美/ˈsʌmtaɪm/英/ˈsʌmtaɪm/添加到单词本之后,会在文章中高亮显示
adv.在某一时候;从前
contract美/ˈkɑːntrækt/英/ˈkɒntrækt/添加到单词本之后,会在文章中高亮显示
noun.合同, 契约, 婚约
load美/ləʊd/英/ləʊd/添加到单词本之后,会在文章中高亮显示
noun.负载
cancel美/ˈkænsl/英/ˈkænsl/添加到单词本之后,会在文章中高亮显示
verb.取消,撤消;删去
B1
client美/ˈklaɪənt/英/ˈklaɪənt/添加到单词本之后,会在文章中高亮显示
noun.[经] 客户;顾客;委托人
sort美/sɔːrt/英/sɔːt/添加到单词本之后,会在文章中高亮显示
verb.整理
mess美/mes/英/mes/添加到单词本之后,会在文章中高亮显示
noun.混乱,混杂,肮脏
tight美/taɪt/英/taɪt/添加到单词本之后,会在文章中高亮显示
adj. 紧的
silly美/ˈsɪli/英/ˈsɪli/添加到单词本之后,会在文章中高亮显示
adj.傻的,愚蠢的
annoyed美/əˈnɔɪd/英/əˈnɔɪd/添加到单词本之后,会在文章中高亮显示
adj.恼怒的;烦闷的
专辑
BBC职场英语
难度
A2
词汇量
223/662
第1句的重点词汇:
1. tenseA2
美/tɛns/英/tens/
adj.紧张的;拉紧的
语法:are的施事结果,表示主语或宾语是动作的施事或结果

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