It's frozen（冻结的）. Nothing will work. Yeah. And all my football scores（得分）, er, I mean company accounts（记述） have disappeared（不见）. Can't anyone get their computers to work? Or is it just me?

  Welcome back（支持） to the offices of Tip（小费 v.给....小费） Top（ 顶部） Trading, where, as you can hear, there appears（出现） to be a bit（一点） of computer trouble（问题）? Everyone's work seems（ 似乎） to have disappeared（不见）. This is serious（认真严肃的）. So who can sort（整理） it out? Leave it to me. I'll sort it out.

  You just need to switch（转换） it off and on again, like that. Hold（拿住） on. Let's check（检查）. Denise! All my documents（公文） have gone now! Oh, sorry.

  I was just trying to help. You'll just have to call IT support（ 支持）. Look, here's their number. It's support? No, Anna. Not it.

  But IT support. Information technology（技术）. Sometimes called computer support. Most big companies have them. These are the people who sort out your computer problems and get everything working again. But be careful（仔细的）.

  They might（可以〔用于礼貌地提出建议〕） ask some tricky（ 狡猾的） questions. OK, thanks. But what should I say to them? Tell them I'm having problems with my computer. Then say, "The screen（屏） keeps freezing（冻）." And, "I seem to have lost some documents."

  Tell them, "I've turned the computer off and on." But that hasn't fixed（使固定） it. Finally（最后）, ask if they can help. Please.