If anyone has seen the stapler, how do you find it? Has anyone seen the stapler? I can't find any pens. Ah（啊）, here it is. Will someone answer that phone? Hello again, and welcome back（在后） to English at Work.

  The offices of Tip（轻击） Top（最高的） Trading have become chaotic（混乱的） since Denise left, and just at a time when things are getting busy. How's everyone going to cope（对付）? Let's find out! Hello. Yes, it is. Yes, well, look, we're very busy at the moment, so call back later.

  Bye. That was a bit（一点） rude（ 无礼的）, Tom. Well, we're too busy to be nice. Hmm, not a good attitude（态度）, Tom. Even when you are busy at work, it's important to be polite（有礼貌的） on the phone. It could be a potential（潜在的） customer.

  Anna, I think you're going to have to remind（提醒） Tom about this. Yes, I think so. If things are busy in the office, you could say to someone on the phone, "We're a bit busy at the moment. Could I take your name and number and we'll call you back?" And, "When would be a convenient（方便的） time to call you?" Or, if the caller（访客） wants to speak to someone specific（特殊的）, you could say, "Could I take a message, please, and I'll make sure he or she calls you back." That's useful. Oh, there goes the phone again. Anna, could you get that, please?

  I've got a mouthful（满口） of this kid（小孩）.