Welcome back（在后） to the chaotic（混乱的） offices of Tip（小费 v.给....小费） Top Trading. Now Denise has left the company, the place is a mess（混乱） and important phone messages are being lost. What can be done to make things better? I think we know the answer. Hi, did anyone take a message for me while I was out? I'm expecting（期望） an important call.

  Er, no. Actually（实际上） yes Paul, I wrote it on Tom's hand but he washed it off. Look, good hygiene（卫生） is very important to me. Hmm, that's not very good is it? What's wrong with writing on a piece of paper? Miss Farnard of paper, in pens.

  Everything really? Nobody's ordered any stationery（文具） or tidied（整理） up the office. It's since（因为） Denise left. Yes, maybe I was a bit（一点） hasty（急速的） getting rid（使摆脱） of her. It was really just to save（救） money. Yeah but look, if we can't take messages from possible clients（[经] 客户） we're going to lose even more money.

  Yes, I suppose（猜想） you have a point. Maybe I will have to reinstate her. You mean get her back? Yes Anna, he does. Another way of saying reinstate is he's got to reverse（颠倒） his decision（决定）. It means Paul has got to make an awkward（尴尬的） call to Denise.

  Look Paul, you're going to have to call her and tell her you've made an error（误差）. A huge（巨大的） one actually（实际上）. It wasn't that huge. Actually Anna, you're her good friend. Would you like to call her? Me?

  But I can't. What a coward（懦夫）! I think it's time to stand your ground（地） Anna. Tell him you're the boss（老板）. I think it's better coming from you. And remind（提醒） him it was your decision（决定） so you need to explain the situation.

  And remind him this is your responsibility（ 责任）.